Ash Thakur
✓ Verified Player
2026-07-22
Last reply from Spinbit
Last reply from Spinbit . Why U don't reply back on Given support email for weeks and weeks when someone win big amount and for small amounts you reply straight away ? What is your time line ?
1 week
2 week
3 weeks
2 Months or 3 Months ?
When U stop replying Winners then where else they should go ? Nothing promising. Spin bit Just a dirty Ripoff. I will post every 2 nd day till we get paid or I will tell everyone about your Ripoff trap.
Bibiana
✓ Verified Player
2026-07-22
Cuenta retenida con evasivas de verificación. Id usuario: Bbcita08
Llevo un mes atrapado en un bucle para verificar mi cuenta y retirar mis fondos. El sistema rechaza mi extracto bancario alegando falsamente que está "modificado". Hoy nuevamente subi mi documento, pero hoy en el chat en vivo me dijeron textualmente que el plazo de 48 horas se vuelve a reiniciar desde cero. Es una táctica de evasión inaceptable para dilatar el pago. Exijo que un supervisor revise manualmente mis archivos de inmediato y libere mi retiro. Si el plazo expira, el caso será elevado formalmente ante CADRE y el regulador de Curazao.
Victoria Taylor
✓ Verified Player
2026-07-21
Really good & useful website
Really good & useful website - recommend!
GP
✓ Verified Player
2026-07-21
Clean lobby
Clean lobby, games where you'd expect them. Filters actually work. Good start.
sam penney
✓ Verified Player
2026-07-21
Extremely disappointing experience with…
Extremely disappointing experience with a cancelled withdrawal and no timely notification
I have been using Spinbit for some time and recently experienced a situation that has left me extremely disappointed.
I requested a NZ$500 withdrawal via Skrill. The withdrawal remained pending for several hours and was then cancelled. The funds were returned to my playable balance without me being notified beforehand.
At the time, I was actively communicating with customer support because I was trying to understand what had happened to my withdrawal. I was not informed during that conversation that the withdrawal had been cancelled, that the funds had been returned to my playable balance, or that I needed to submit a withdrawal via bank transfer instead.
Because I had not been notified that the withdrawal had been cancelled and the money had been returned to my playable balance, I unknowingly went on to use the funds.
Spinbit later acknowledged in writing that:
I was not given the opportunity to amend the withdrawal method before the cancellation.
I was not notified before the funds were returned to my playable balance.
The issue was not communicated to me during my live chat.
The delayed notification and lack of guidance resulted in the funds being unknowingly used.
Despite acknowledging these communication failures, Spinbit ultimately refused to reinstate the NZ$500 and repeatedly relied on its Closed Loop Policy.
I also raised questions about the specific Skrill transactions in my account history, including cancelled Skrill deposits, and asked how these transactions were treated when determining the applicable withdrawal method. Rather than answering those specific questions, I repeatedly received the same general explanation about the Closed Loop Policy.
There were also inconsistencies in the explanations provided. At one point, I was told that the closed-loop system could not be applied to bonuses, while later I was told that my weekly cashback was subject to the Closed Loop Policy because it ultimately originated from deposits.
I also previously had documented issues with withdrawal and verification processes. My VIP manager had previously confirmed that a note had been added to my account requiring full document approval before withdrawals were processed to avoid repeated interruptions, and that feedback had been escalated regarding repeated verification requests and conflicting support communication.
Despite this history, I was again placed in a situation where my withdrawal was cancelled, the funds were returned to my playable balance without timely notification, and I was not informed during live chat while I was actively trying to understand what had happened.
I understand that players have responsibilities when using an online casino. However, when a casino acknowledges that its own notification and communication failures contributed to funds being unknowingly used, I believe it is reasonable to expect those failures to be properly considered when resolving the dispute.
Unfortunately, Spinbit ultimately confirmed that its decision was final.
I would strongly recommend that anyone using Spinbit carefully monitor their account balance and withdrawal status, as a withdrawal may apparently be cancelled and the funds returned to your playable balance without timely notification.
This review reflects my personal experience and the written correspondence I received from Spinbit.
The NZ$500 was returned to my playable balance without me being notified. I was actively communicating with your support team at the time because I was trying to find out what had happened to my withdrawal, yet I was not told that it had been cancelled or that the funds had been returned to my playable balance.
SpinBit previously acknowledged in writing that:
I was not given the opportunity to amend the withdrawal method;
I was not notified before the funds were returned to my playable balance;
the issue was not communicated during my live chat; and
the delayed notification and lack of guidance resulted in the funds being unknowingly used.
Your response now simply says that the decision to wager the funds was mine. That does not address the fact that I was unaware the funds had been returned to my playable balance, nor does it address the communication failures that SpinBit itself previously acknowledged.
I also note that my Skrill transaction confirmations clearly identify the payment as a Skrill payment. The confirmation email is from Skrill, the transaction appears as SKR*Skrill.com, and the payment was processed through my Skrill account.while paysafecard is listed as the underlying payment instrument. I have repeatedly asked Spinbit to clarify but they continue to igno
Hemz
✓ Verified Player
2026-07-21
Winner
I've won a fair amount from here it's great
Liana Shanks
✓ Verified Player
2026-07-21
Wicked fun games and good beat of music…
Wicked fun games and good beat of music playing under each spin
Jhoe Louco
✓ Verified Player
2026-07-21
Não paga Plataforma enganosa
Não paga Plataforma enganosa , diz que demora de 0 a 48 horas pra realizar o saque , mais nunca chega e se você utiliza o saldo e obtém lucro eles cancela seu saque e deduz seus lucros e volta pro valor do saque que você terá que por na fila e nunca chega
Ganhei um bônus e com ele lucrei 240 , não consegui sacar e continue a jogar tive ganhei 6000 eles foram e tiraram 5750 e cancelou meus saques 🤮
Andreas Kamffer
✓ Verified Player
2026-07-21
It's highly recommended enjoying it so…
It's highly recommended enjoying it so much and now I have won some money whoop whoop
Simon
✓ Verified Player
2026-07-20
I dealt with Aidan Whelan & he was…
I dealt with Aidan Whelan & he was brilliant
Ash Thakur
✓ Verified Player
2026-07-20
Today is Just update of Fake operations…
Today is Just update of Fake operations of Spinbit Spinbit and Spinbit support are all fake.Still No reply from their Support team . On reviews these People pretend to be Genuine. Pls no body put Money in this Scam website. I will Post review Every 2nd till we get sorted or we will shut this website down . Thanks
Shay Gallagher
✓ Verified Player
2026-07-20
Having issues with drawing my winnings
Having issues with drawing my winnings. It's been over a month since first requested. I have sent in proof of address, photo ID, so verification has been done. Getting the same response from every agent I speak to. It's only a small amount and have become frustrated with all of this. Starting to wonder if I'll get it all. Anyone else had similar experience?
Jamie T
✓ Verified Player
2026-07-19
Very dodgy company
Very dodgy company. I asked them how I would go about deleting my account and then they deleted my account without deleting my card etc off the account. Vegastars are always changing their website name as well, one week it will be Vegastars5.com the next it will be Vegastars11.com, they changed their website name so many times this year. Just be very cautious, so many reasons to avoid it, better to play online at the Spinbet casino which has a better customer support as well compared to Vegastars.
Corona Virus
✓ Verified Player
2026-07-19
MR BET R SCAMMERS I won 300 then…
MR BET R SCAMMERS I won 300 then account blocked for reasons they couldn't tell me because of privacy, bulsh it
Cuunty corey
✓ Verified Player
2026-07-18
not a scam but definately shady
Really wanted to give this company the benefit of the doubt but after my last and only experience i cannot in good conscience recommend them. Came accross the website while trying to source some cards for my growing collection as they were the only nz based store that had one of the cards i wanted in stock. anyway onto the "review"
The Good: order at least arrived with no issues and what it did contain was in condition as advertised, refund was offered promptly and notice given that one item couldnt be found to be sent (ahh well that sucks but i can at least respect being upfront)... unfortunatly thats about it now onto the not so good..
The Bad: long processing time, a minimum $40 shop order, and to put it blunt 💩 corrospondance
Now The Ugly: Order was missing the main card i even wanted in the order (seperate item to the earlier mentioned refund) and after reaching out for remedy/response to situation have been left on radio silence for at least a week now..no item or refund! The irony is it wasnt all that an expensive item but considering it was THE SOLE F🤬KING REASON i ordered from this store in the first place it has left me with a bitter taste. If cardbard decides to actually rectify the matter then i MAY change or remove this review.... but im not holding my breath and have since ordered that specific item from a source elsewhere that actually understands customer service.
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