Mixed experience
Nothing outrageous but nothing memorable either. Some doubts on bonus transparency. Undecided.
Verified payout turnaround times, regional cashier limits, and accepted NZ banking channels.
Payout processing latency and cashier transparency are primary trust indicators in the PeoplePoints evaluation framework. Our editorial team audited official operator banking regulations, payout turnaround benchmarks, and real transaction data from New Zealand players:
Share your firsthand experience with gameplay, cashier speed, and verification. Each submission is reviewed by an administrator before publication.
Nothing outrageous but nothing memorable either. Some doubts on bonus transparency. Undecided.
Took my entire balance and didn't do anything to help just gave excuse after excuse when asking for help amd nothing done and when fully verified and try to withdraw always a process to get it sorted with not much help just more and more excuses
I have made many deposits and a few withdrawals all delivered within a few hours. My most recent withdrawal is now 7 days late and their customer service just keeps telling me it is under review with a generic message. This feels like a scam to me.
They have had a downtime for crypto withdraws for over 3 weeks now and it’s starting to get out of hand. I have over $20,000 that I want to withdraw and all they do is tell us to wait. You think they would get it back up and running as soon as possible but it doesn’t seem that way at all. Not sure exactly what is taking them so long but no matter what you do they just give the same generic answer.
This is now a follow-up to my original review. Nearly two months after my formal complaint was first raised, I am still waiting for a substantive response from Vegastars. During this period, Vegastars publicly stated that my complaint was receiving their “highest priority” and that their VIP management team was handling the matter directly. Despite these assurances, there has been no meaningful resolution and key questions remain unanswered. My complaint involves repeated responsible gambling concerns that were raised directly with the platform, including requests for assistance, withdrawal cancellation concerns, escalating losses, loss-chasing behaviour and ongoing VIP engagement while those concerns were being discussed. I also raised concerns regarding gameplay irregularities and specific incidents that were reported at the time. After significant delays, I was later advised that certain records were no longer available for review. Since lodging my complaint, I have provided evidence, submitted formal requests for records, followed up repeatedly and attempted to engage constructively with the operator. What concerns me most is not only the original conduct, but the continued lack of accountability. Public statements that a complaint is being prioritised carry little weight when weeks pass without meaningful answers. I remain willing to review any evidence or response provided by Vegastars. However, after almost two months, I believe other players should be aware of both the issues raised and the difficulty I have experienced obtaining clear answers. Australian players, particularly VIP customers, should proceed with caution.
One thing about Vegastars is there staff is on a different level than the other sites I use there always helpful, they reply with in minutes and actually help get things sorted out. I gamble on multiple gaming sites so I have some insight of how things function but hands down Vegastars staff are the best.
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to get mine done before I play too hard to avoid what the other Reviews are saying is a hassle to get their money out. But the staff don’t really care about my documents and one even said “KYC or document verification for proof of paymnet is not required on your account at this time. Once verification becomes necessary, our team will contact you via email with the specific documents you need to provide. For now, there’s no action needed from your side regarding KYC.” Makes me worried when I win big I have to sort it out then and then they drag it out to try to get you to spend your winnings. But everything else seems to be good so far. Review Definelty can change better or worse so we will see how we go
Game play was fine and okay. Was okay with smaller withdrawals however, when I tried to withdraw up to $4000 it needed verification, and although I have verified, my withdrawal has not been processed. They make withdrawal so difficult. Can anyone help with withdrawal and speeding the process up as of right now I highly do not recommend this website
Vegas stars is the fastest paying online casino ive used. All the games are also really fun, especially those games that let you gamble the wins
The customer service is awesome — always super helpful and the wait times are usually really quick. The only downside is the game can get pretty laggy at times, which feels frustrating because it can affect potential winnings. Overall though, it’s a great experience. I also like that there’s a self-exclusion option available, which is really helpful for people who struggle with gambling addiction.
Licensed New Zealand online casinos audited for payout latency and security: