Send this email: and no reaction
Send this email: Dear Sir/Madam, This message serves as a final and formal demand. I have repeatedly informed your company — via live chat, email, and public channels — that I am suffering from a gambling addiction and explicitly requested that my account be permanently closed. You failed to act. Despite my clear requests, you continued to allow me access to your platform, enabling further gambling activity and financial losses. This is a serious failure of your duty of care toward a vulnerable user. I am a resident of the Netherlands, and your platform should not have been accessible to me in the first place. Your continued service raises serious concerns regarding compliance with applicable laws and regulations. At this point, I require full transparency. I hereby formally demand the following within 48 hours: Immediate and permanent closure of my account A complete and detailed overview of all my transactions, including: All deposits All withdrawals Dates and amounts of each transaction A full refund of all funds lost after my first self-exclusion request Written confirmation of compliance For clarity: My first self-exclusion request was made in December 2025 The estimated total losses after this point are: € 3000,00 Your failure to intervene after multiple explicit warnings is unacceptable and has caused both financial damage and emotional distress. If I do not receive a satisfactory and complete response within 48 hours, I will take immediate action without further notice: I will file a formal complaint with the Kansspelautoriteit (KSKansspelautoriteitll instruct my lawyer to initiate legal proceedings to recover my losses I will also report this matter to the relevant regulatory and legal authorities in your jurisdiction, where your company is registered and operating All available evidence (chat logs, emails, public complaints) will be submitted This situation could have been prevented if you had acted when I asked for help. You did not. This is now your final opportunity to resolve this matter properly and avoid further escalation. I expect your urgent response. Sincerely, EdK
